Job seekers

State of Tennessee website outage impacts unemployment claims and job seekers – The Courier

UPDATE, JULY 5 – The Tennessee Department of Labor and Workforce Development said Monday that is back online.
According to the department, the state’s contractor, Geographic Solutions Inc., completed the restoration of the state’s unemployment and workforce development computer system on Sunday. GSI experienced what it called “abnormal activity” at its network operations centers on June 26. The anomalous activity caused the company to take and the systems of about three dozen other states offline.’s unemployment and workforce development features are working again.
Those who need to file a new unemployment claim or complete weekly certifications should follow the instructions below:
Submit a new complaint
You can submit your application now.
Even if you were unable to apply between June 25 and July 2, that will still be the application effective date if you meet the eligibility requirements.
Complete the filing process by July 8 at 4:30 p.m. so staff can review your application and set the correct effective date.
After you submit your application and the staff completes an initial review, you will receive an email with instructions on when to start your weekly certifications.
Staff will need to review your application to determine your claim eligibility and this will take several weeks.
Complete weekly certifications
If you were able to complete the weekly certifications before the system crashed, you can now restart this process.
Since you were unable to certify for the week ending June 25, you must now complete the certifications for this week and the week ending July 2.
The system will ask you to complete this process for two weeks.
Monday, July 4 was a public holiday, so payments will be delayed one day.

UPDATE, JULY 1 – As of Friday morning, stay offline.
The site’s provider, Geographic Solutions Inc., released the following statement late Wednesday afternoon: “We recently identified abnormal activity on our network and immediately took the Jobs4TN system offline to stop the activity. With the help of third-party specialists, we are conducting a full investigation to determine the cause and extent of the incident. This investigation is still ongoing and we are taking steps to prevent it from happening again. Our current goal is to work around the clock to get Jobs4TN back online. We expect this to happen before the 4th of July holiday. “
The Tennessee Department of Labor and Workforce Development said the latest information from GSI indicates that no personal data was accessed and no data was removed from its data center. network operation.

ORIGINAL STORY – The website is currently down due to an issue involving the Tennessee Department of Labor and Workforce Development site provider, Geographic Solutions Inc.
The outage, which the Labor Department says affects about three dozen other states, means weekly unemployment benefit payments in Tennessee may not be processed on time and job seekers cannot use the website to look for work.
In a press release Tuesday evening, the department said it was notified by GSI on Sunday afternoon of a service outage affecting its network operations.
GSI met with the Tennessee Department of Labor and state information technology officials on Monday to provide an initial overview of issues at its network operations centers.
On Tuesday, department management continued communications with GSI and the U.S. Department of Labor about the service outage.
Until resumes normal operation, the department cannot access claimant data to make weekly unemployment benefit payments, according to the release.
However, job seekers can still take advantage of the services of any of the 80 US Job Centers across the state.
The Tennessee Department of Labor said it will distribute the benefits as soon as possible, but at this time there is no timeline as to when that will happen. Once the system is operational, claimants can complete their certifications for the missed weeks and they will receive a lump sum for any late payment.
Anyone who needs to file a new unemployment claim should wait for further instructions on how to apply once the system is up and running.
The department did not cite the reason for GSI’s technical difficulties, but published news reports refer to the situation as a cyberattack.